Do you install the oven or place it where it’s going to be?
We will recommend installation companies if we have contacts in your area but the freight drivers cannot do this. Installation is not difficult but you definitely need to have extra hands to assist. If you want to build this in, again we urge you to consult with an outdoor kitchen contractor or landscaper. We also suggest contacting safe or piano movers - they know a thing or two about lifting heavy things. We do provide an easy diagram which will help assisting with the install.
What is the expected delivery time?
Depending upon where you live you should receive it within 2-10 days but we can’t foresee any freight company delays. We will give you shipping information and instructions once the freight company has confirmed pick up. We usually arrange pick up within 1-2 business days of purchase.
What if my oven is damaged when it arrives?
All ovens will be shipped without any damages so it is important that you inspect upon arrival PRIOR to the delivery truck leaving. We do carry freight insurance to your door. You may find that the bottom slab has a bit of crumbling - that is normal and unavoidable and is NOT considered transit damage. Using the patch repair kit will be useful here! We have experienced very few damages in transit.
What is different about our ovens?
We work directly with the factory where they are made. We actually spend a lot of time with the manufacturer going over quality control and learning about their methods. Our ovens are triple insulated which keeps the heat in, not out. Our ovens are made from a generational company. These incredibly talented folks have been making ovens by hand for decades. They are true oven makers through and through
How long does an oven take to heat up?
When prepared correctly the oven will take approximately 45 minutes to an hour and a half to get to the right temperature to bake your delicious pizzas. To get it closer to the 45 min mark, use a butane torch which you can get at a Home Depot type store - around $15-$25. Set up your ‘camp fire’ in a Lincoln log/tic tac toe fashion and use the torch on it for about 2-3 min. Saves heaps of time. Do not use paper - that just creates ash.
What is curing and do I need to do this?
Yes, you need to do this! Curing simply means removing the moisture in the mortar. Curing will significantly help to protect the cooking ability and the life of your oven. Yes, you need to cure your traditional oven (1 day cure only). You will be starting small fires and repeating daily for 5 days. Start a small fire and let it burn throughout the day (4-5 hours) maintaining temperature:
Day 1. 140F/60C
Day 2. Repeat 215F/100C
Day 3. Repeat 300F/ 150C
Day 4. Repeat 400F/200C
Day 5. Repeat 480F/250C
Please remember that the thermometer is in Celsius (they are made in Europe).
Make sure that you close the oven door each night, which will keep in the heat and protect moisture from getting in until the curing process is complete Even though you cure your oven, it will still crack (realistically all wood fired brick or clay ovens will crack at varying degrees) they are usually very thin. We do include a ‘patch’ kit with each brick oven but this is not necessary, as it does not affect the oven function in a noticeable way. It is best to apply ultrafire when the oven is hot! Here is a video on how to use the ultra fire crack repair kit: https://youtu.be/3d2Dth9MKmA
What kind of wood should I use?
Only use hardwoods such as walnut, oak, mesquite, apple, maple and etc. Please stay away from softer woods like pine our spruce that are resinous.
How do I clean the oven?
You don’t. Once the fire is out and cools you just sweep it out and it’s perfectly ready for next time! I usually close the door after a session and simply shovel it out before the next burn.
What kind of flour should I use?
Since you’re buying a pizza oven, you know that excellent pizza is all about the crust. We recommend several kinds of flour: Hayden Flour Mills, King Arthur Flour, & Caputo’s 00 (low in gluten).
What tools do I need for my wood fire pizza oven?
You will definitely need a peel. In Pizza language, that’s what you use to turn the pizza in the oven and put in and pull it out when it’s done. They look like a paddle with a long stick attached and come in wood or metal. I like using the basic wood peel to put the pizza in the oven and take it out with the metal one. Then I rest it back onto the wooden peel to serve/cut (but that’s just me!). A perfect starter kit is: A pizza peel or 2, Oven brush, Bubble popper, (which we use to turn the pizza… we love the bubbles) and Oven shovel.
What else can I cook in this oven?
The list is long. Of course our ovens make the most delicious home made pizzas and you’ll be the Bell of the Block! That said, you can try your hand with bread, chicken, turkey, fish, steak, burgers, lamb, desserts and the list goes on.
Do I need to keep my oven covered?
If you're oven is undercover it isn't necessary, however if your oven is out in the open the answer is YES. It is important to protect it from wet weather. It's ok if it gets wet or a rained on occasionally - but it is very important that it doesn't sit in the rain, snow, & etc for extended periods of time.